FAQ

How can I pay?

We gladly accept Paypal, VISA, MasterCard, and American Express.

How long does my order usually take?

On average, processing takes between 2 to 5 business days. You can expect to receive your merchandise within 5 to 19 business days depending on shipping service selected and delivery destination.

Will I be taxed?

We do not charge tax at our checkout. However, duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.

Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

When will my credit card be charged?

We do not charge your card until your order is ready for shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly.

What happens if an item I've ordered is actually unavailable?

Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. We never charge your credit card until your order is ready to ship, and we do not bill you for items that are not available.

A pending amount may appear on your statement immediately after placing your order as a measure to authorize your card. However, the amount will not be processed until the time of shipment; any pending amount will disappear shortly after order placement. 

Still have more questions?

If you still can't find what you're looking for, you can email our Customer Service Team at customer@louiesupply.com and we will be able to help you.